Studio Terms & Conditions

By signing up for a class pack you agree to the following terms and conditions.

By placing an order, you confirm you have read and accepted our terms and conditions and understand that all purchases are non-refundable and non-transferable.

Class bookings

Pre-booked classes must be paid for in advance. Classes will automatically be deducted from your class pass, or you can purchase individual classes with a debit or credit card online. 

Early cancellations

Class bookings can be cancelled up to 12 hours in advance. If you paid by class pass, your class would be credited back to your account.

Late cancellations

Any cancellations made after this time (within 12 hours of the class start time) will not be credited back to your class or refunded. No refunds will be given for unused classes, and no extensions will be made.

Private classes

All private classes are not confirmed until they are paid for in full.

To cancel a private class a client must give 24 hours notice by email or telephone. Any private classes missed with less than 24 hours notification is forfeited.

Timetable and rates

Timetable and class pass rates are subject to change. Leven Holistics will provide 30 days' notice for any price adjustments.

Bookings for workshops and courses cancellation policy

We do not offer refunds on workshops or courses. If we however cancel a workshop, you will be offered a refund.

Age Restrictions

You must be 16 and above to attend any of our classes, workshops and programmes. Anyone under the age of 16 is unable to participate in public classes, workshops and programmes at Leven Holistics. 

Personal Belongings

Personal belongings are brought in training, workshop or retreat premises at the member’s risk and Leven Holistics does not accept liability for any loss or damage whatsoever to such items. For security reasons customers are advised to keep valuables with them.

Studio Opening Times 

Details of class times at the Studio may vary from time to time. Classes will be published by the Studio and will be available at the Studio, on our website, social media and the mindbody app.

Fitness and Health

Members are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. Leven Holistics reserves the right to refuse access to any client if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.

Clients with the following conditions should not attend class: low/high blood pressure and cardiac irregularities. If there is any doubt, the client should consult his/her doctor. Clients must notify the Studio of any circumstances affecting their health which may be exacerbated through continued use of the Studio.

Clients are required to follow the instructions of the teacher at all times.

Dress

Clients are requested to wear a form of dress appropriate to the practice of Pilates and yoga. Footwear should be removed before entry to the studio room in accordance with instructions.

Safety and Hygiene

Smoking is not allowed in the Studio.

Clients must use the appointed entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and clients must not interfere with these doors for any reason.

In the event of a fire, clients are asked to make their way to the nearest available exit.

Do not walk around the Studio barefoot if you have verruca or similar foot complaints. Clients must seek advice from a member of staff.

No crockery, glass or foods are permitted in the reception area or studio. No pets (unless guide dogs) are permitted in the Studio buildings or grounds.

Limitation of Liability

The Company cannot be held responsible for any service or equipment not being available for whatever reason. The Company reserves the right to make alterations to the types of facilities provided, without notice and in its absolute discretion and the Company shall not be liable for any loss occasioned by such alterations except in so far as loss is by law incapable of exclusion.

It is the clients’s responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme which they follow or class which they attend. Clients accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any programme or class.

Neither Leven Holistics, nor it’s, employees or agents shall be liable for any death, personal Injury or illness occurring upon any Leven Holistics Premises or as a result of the use of the facilities and/or equipment provided by Leven Holistics.

The Company accepts no liability for loss or damage to property or injury of clients or their guests to them on the Studio premises or outside the Studio except in so far as such loss, damage, or injury is by law incapable of exclusion.